This is Larry Nelson of w3w3.com, Colorado’s voice of the business and technology community. We are here with a resource I wish I had years ago.

Larry Nelson (w3w3): Dave Milliken, welcome to the show.
Dave Milliken (Greetly): Thank you, it’s such a pleasure to be here.

LN: You are the founder of www.MyGreetly.com
DM: Yes, our company’s service is called Greetly and our website is www.MyGreetly.com

LN: Give our audience an overview of Greetly. What does your service do?
DM: Greetly’s mission is to create great first impressions for your business. Greetly is an iPad-based digital receptionist that allows visitors to check themselves in. Greetly instantly notifies the right employee by voice call, text message and/or email notification. Greetly is great for welcoming customers, vendors and prospective employees. The system also handles package and food deliveries and much more.

LN: I can’t help but wonder how the automation works.
DM: The visitor walks up to the iPad in its kiosk. With one tap they state the reason for their visit and enter then select the employee they are visiting. They enter some basic information about themselves, customized based on what the company wants to capture about their visitors and then Greetly sends notifications. Again, the company chooses between voice, text and email messages.

LN: Do you deal with all different sizes of companies?
DM: We do have a range of companies, right now we range from as few as five or six all the way to 15000. The majority of our clients are in the range of 20-100 employees.

LN: That’s great. This might sound like a silly question, but why are you so passionate about digital visitor management?
DM: I spent a bunch of years hustling as an entrepreneur. I’ve walked in and out of so many offices and so many were a bad experience. Not just for me as the visitor, who had to just walk around and roam aimlessly until I found someone to help. Also for the employees of the company. I could not imagine they would allow near-the-door employees to get distracted by every single person who walked through the door, hit a “ring for assistance” bell, picked up the phone in the reception area and just started dialing for people.
The New York Times recently published the results of some research. It takes employees 25 minutes to get back to the task they had previously been working on with every distraction. Over the course of one working day, employees across America spend 2.1 hours, on average, recovering from distractions.
So Greetly offers a big opportunity to boost productivity and to create a better experience for visitors at the same time.

LN: Who uses Greetly?
DM: Greetly is used by a pretty broad range of office environments. We have accounting offices, nonprofits, consulting firms, the headquarters of manufacturing firms — a lot of white-collar, professional services office environments are using Greetly. And as I mentioned earlier, a bulk of our clients have 20-100 employees at that particular location.

LN: We’ll have a link to www.MyGreetly.com on our home page. This is something that can be a very valuable tool and and very valuable assets to a lot of organizations.
DM: Well we appreciate it. Our clients have given us nothing but stellar feedback so far. We are looking to serve as many offices, and to help our clients create as many great first impressions, as possible.